ab sofort
Customer Success Manager (Analytics) (m/f/d)
Who is Preisenergie?
We are a team of eight and we like to celebrate with cake rather than with champagne.
About the job
In contrast to many customer success roles, you’ll be digging more into data:
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Be a trusted partner. Map each customer’s pricing processes and objectives; anticipate risks and opportunities, then turn them into concrete action plans.
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Drive product adoption & time-to-value. Walk customers to their “aha” moments, instrument success metrics, and remove friction so they realize value fast.
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Investigate with data. Reproduce issues, trace calculations/algorithms end-to-end, validate findings with customer datasets, and deliver clear, correct explanations.
This includes being an analytical first line, but is not a script-based help desk role. -
Own interfaces & data flows. Define and refine interfaces and integrations (schemas, contracts, QA checks).
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Advise on pricing & product usage. Recommend configurations and workflows that improve pricing effectiveness and operational efficiency.
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Reduce churn, enable expansion. Monitor account health, run proactive mitigations, and identify integration-led expansion plays.
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Starting date: March 2026
About you
You:
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Have a university degree in business, economics, or IT-related fields – or at least 1 year of experience as a Support Representative in a tech or SaaS company
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Speak German well (C1) – we currently focus on the German market
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Love to help customers achieve their goals, and are an excellent communicator
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Are resourceful and independent
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Enjoy working with data and have written an SQL statement before
Why should you join our team?
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Join a high-performing team (3x CDTM) with a proven business model
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We’re a small team – you’ll have an immediate impact
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Supercharge your personal development with an unlimited training budget
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Build something in-person – our whole team is in Munich
Preisenergie GmbH
Preisenergie develops pricing software for energy vendors. We help our customers calculate fair prices for a fully renewable and digital energy system. We are a team of eight (3x CDTM) and like to celebrate with cake rather than with champagne
Ben Gati
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